Shipping policy

Order Processing

We strive to process all orders within 1-3 business days.

Please note that processing times may vary in certain situations — for example, if payment is incomplete, address details are missing, or during periods of high order volume. Should any of these issues occur, our team will contact you by email before continuing with fulfillment to ensure your order can be delivered successfully.

Shipping Times

Our standard shipping timeframe is 7-9 business days.

Please keep in mind that certain external factors may occasionally impact delivery times, such as:

• Severe weather conditions

• Public holidays or peak seasons

• Carrier delays or logistical errors

While these circumstances are outside of our direct control, we will always do our best to keep you updated with the most accurate and timely information available.

Shipping Costs

All orders under $100 have a flat rate shipping cost of $9.99 USD. Orders above $100 will receive free shipping.

Taxes and Duties

Please note that any customs duties, import taxes, or related fees imposed by your country are not included in your order total. These charges, if applicable, are the responsibility of the recipient. For details on potential rates or regulations, we recommend contacting your local customs office directly.

Jaxson Cole is not responsible for any delays resulting from customs clearance procedures in the destination country. The release and processing of your package are solely determined by local customs authorities, and we have no control over their timelines.

Order Cancellation

If you would like to cancel your order after payment has been completed, please contact us as soon as possible, and we will do our best to assist. However, because orders are often quickly processed and forwarded to our warehouse, we cannot always guarantee successful cancellation.

If your order has already been processed or shipped, it will no longer be eligible for cancellation. In that case, you may proceed with a return once the item has been delivered.

Business Information